Shipping policy

Thank you for choosing kubé Nice Cream. Orders received by noon PST on Saturday will typically ship the following week through UPS next day air service.

• Orders are not shipped on Thursday, Friday, Saturday, or Sunday.
• We do not ship to P.O. boxes, so please provide a physical address to avoid delays in processing your order
• We are not responsible for deliveries left outside if no one is home at the time of delivery
• We are unable to ship outside of the Bay Area, outside of California, or internationally at this time

kubé is not responsible for delays in shipping associated with:

• high package volume (i.e., peak holiday season)
• weather events
• strikes
• natural disasters
• pandemics
• inaccurate or incomplete shipping information

Your kubé products are shipped on Dry Ice and recyclable insulation, to ensure the ice cream is frozen during transit. Please ensure that:

• Someone is home to meet the delivery.
• The product is immediately placed in the freezer.
• Follow your shipment progress on  UPS Tracking in order to manage all of your deliveries.